Lead With the Story, or the Story Will Lead You

Every school is a story, and someone has to tell it. Why narrative leadership – naming the chapter, locating people in the journey, and shaping meaning – is one of the most powerful tools a Head of School has.

There’s a screaming truth I keep returning to in my leadership coaching: every school is a story, and someone has to tell it.

If leadership doesn’t narrate the story, someone else will—and leaders rarely enjoy the version that fills the silence.

Over the years – as a head of school, a mentor, and now a consultant -I’ve become convinced that one of the least understood and most essential responsibilities of a Head of School (or Executive Director, or CEO) is to serve as the Storyteller-in-Chief.  Not as a marketer.  Not as a cheerleader. But as the person who names reality honestly, locates people in a shared narrative, and helps the community understand what chapter they’re in and what comes next.

Why stories matter in schools

Neuroscience has confirmed what good educators have always known: stories are how humans make sense of the world.  They build trust.  They anchor memory.  They create connection.

But institutions run on story too…and not always the official one.  There’s the story a school tells publicly.  There’s the story people tell each other in the hallways and parking lots.  And there’s the story people carry privately about their place in the community.

When these stories align, culture feels coherent.  When they diverge, culture frays.  This is why narrative leadership isn’t “soft work.”  It’s culture work.  It’s alignment work.  It’s leadership work.

Where storytelling actually shows up

In my headships, and now in the schools I coach, I see the same narrative leverage points again and again:

  • Admissions.  Families join the story before they join the school.
  • Development.  Donors give to a future they can see themselves within.
  • Board governance.  Boards drift when members think they’re in different chapters.
  • Faculty culture.  Teachers need to understand how their daily work fits into the broader arc.
  • Change leadership.  Change is always a narrative moment: “What story am I in now, and who am I in it?”

You can have the right strategy, the right curriculum, even the right people.

But if no one understands the story, the work stalls.

What happens when the story goes untold

Here’s the pattern I see most often when I begin coaching a leadership team:

When leaders don’t narrate clearly and consistently…

…people fill in the blanks themselves.

And what fills the vacuum?

Rumor.

Assumption.

Projection.

Shadow stories.

Once those harden, they’re hard to undo.

The antidote isn’t more meetings.  It’s intentional, transparent, repeated storytelling.

How leaders become Storytellers-in-Chief

This is not a personality trait.  This is a practice.  Here are some of the habits I help leaders develop:

1. Name the chapter.

Are we rebuilding?  Growing?  Stabilizing?  Innovating?  Surviving?

Say it out loud.  People crave orientation.

2. Tell the small stories.

The hallway interaction.  The quiet win.  The moment a child lights up.

These “small truths” build big trust.

3. Connect the story to values.

If belonging, kindness, curiosity, or rigor matter, tell stories that show them lived.

4. Locate people within the narrative.

“Here’s where you matter.”

“Here’s what you helped make possible.”

Belonging is a narrative act.

5. Repeat yourself. Then repeat yourself again.

A story becomes a culture only when it becomes shared memory.

A Jewish Frame

Moshe is remembered as the humblest of leaders, yet his final act is Sefer Devarim – an extended retelling of the people’s journey, giving them clarity and courage.  Our tradition is built on leaders who narrate meaning, re-frame experience, and locate communities in a sacred trajectory.

In Jewish education, narrative isn’t ornamental.

It’s heritage.

Why this matters now

Our schools are navigating complexity: changing demographics, rising expectations, cultural tension, burnout, mission-drift.

You can’t solve all of that overnight.

But you can narrate it—honestly, consistently, and compassionately.

And when leaders narrate well, something remarkable happens.  People stop feeling whiplash.  Teams realign.  Boards settle.  Families feel anchored.  Teachers reconnect to purpose.  Change becomes possible.

Because clarity is calming.  And stories create clarity.  If leaders don’t tell the story, the story will lead them.  If they narrate it well, the community finds its way.  This is the work of leadership.  And it is work that we can learn, practice and strengthen…together.

O Canada? My Serendipitous Return to the Headship

Do they celebrate Purim in Canada? – Maytal M., Age 9

I’m not going to lie.

I distinctly recall the first day of the 2014-2015 school year. It was the first time I drove carpool as a day school parent (only).  I was wearing shorts, flip-flops, and a t-shirt and as I wheeled through the line, I locked eyes with my colleague Rabbi Jim Rogozen who had just replaced me as head of my children’s school.  He had just returned to the headship after a brief time out and I was just beginning my first year out of the headship after nine years in.  I said goodbye to my girls, waved to Jim wearing his tie and nice clothes, turned up the music and headed back to my new home office to begin the day.

I was not unhappy.

To be clear, I had not been unhappy in my work.  Leaving my headship at the Martin J. Gottlieb Day School to become Executive Director of the Schechter Day School Network was an agonizing and bittersweet decision.  We were just becoming the school that so many of us had worked so hard to begin to be; the chapter in the life of the school that I was there to help author was not complete.  But I was called into service for Schechter and I ultimately answered that call.  It was both that simple and that complicated.

Now, I realize that nine years sounds like either a long haul or a blink of the eye depending on your vantage, but after nine years of night meetings, living and dying with each enrollment decision, going to synagogue and the supermarket with the potential for bumping into the micro-drama de jour, etc., I was ready for something different.

Like so many of the happy accidents that constitute my career path, these last three years have been a blessing. Having had the chance to be on the national stage, to engage with the foundations, agencies and donors who sustain our schools, to view the field from a different vantage, to visit over 50 schools, to help reimagine what a “Schechter” education can be, to participate in the birth and launch of Prizmah, and to dig deep into educational innovation – these have all been extraordinary professional experiences.  I have learned so much more from my colleagues, first in Schechter, then in Prizmah, not to mention all my colleagues in the field that I could scarcely describe it.

I have also benefited from the opportunity to be more present in my family’s life than ever before.  Despite a heavy travel schedule, when I’m here, I’m more here than ever before.  Breakfast with my daughters each morning, carpool, the ability to participate in school activities, being home for bedtime, I know that these three years have bonded me with my family like never before at ages where my daughters still appreciate my active engagement (tick tock!).

So, with all the benefits that come with not being a head of school, why am I jumping back in?  And why so far North!

Here is the simple truth.

A career is a function of what jobs are available when you are looking, which jobs you get, which jobs you don’t get, which jobs you want, which jobs you don’t want, who else is looking, how each interview is structured (or is unstructured), who you meet when, how you respond, how you are feeling, how other people are feeling, and who knows how many other variables.  It is a remarkably unscientific process considering how important it is for everyone involved.  I wrote about it at length when first considering it from the other side of the search process at Schechter.

When I describe my career as a series of “happy accidents,” I don’t mean to suggest that I wasn’t an active player, that I didn’t make choices or that I didn’t earn the jobs I received (or didn’t not-earn the jobs I didn’t get).  I’m just being real – there are variables outside one’s control, there is a measure of luck, and sometimes the universe lends an unseen hand pushing you towards things you may not have chosen to explore on your own.

I’ve written and discussed many times the almost comical series of events that led me to become the founding head of the Solomon Schechter Day School of Las Vegas considering my professional experiences to that point.  I’ve candidly shared that when “Jacksonville” popped on the list that I assumed it would be somewhere near Miami until I looked at a map.  Yet my time here in Jacksonville made my career. Schechter was a calling I felt compelled to answer.  And Schechter led me to Prizmah…

Once the decision was made to leave Prizmah, I found myself back on the market for the first time in a long time.  Did I consider other positions besides head of school?  I did.  But as my process went on, it became clear to me that my passion for the headship remained intact.  Looking at my options, what was most exciting, to me, was the opportunity to apply all this new learning I have accumulated at Schechter and Prizmah to the craft of the headship.  These last three years have provided me with the humility of knowing how many great ideas other people are working on at Jewish day schools across North America.  These last three years have shown me what can be done at schools of all sizes, flavors and geographies.  These last three years have not had the power of intimacy, relationships, community and impact that nourish my soul.

Winter is coming… – Game of Thrones (HBO) and everyone who finds out we are moving to Ottawa

We may not know the story of Canadian Thanksgiving, Boxing Day, the metric system, or a word of French, but we do know a warm (no pun intended) community when we see it.

Our experiences, both professional and personal, here in Jacksonville were critical in our decision-making process this time around.  I know that with generous donors, a committed Federation, a nourishing board, a passionate community, supportive parents, and talented and dedicated faculty, that you can be a school of global impact regardless of size or geography.  We know that with kindness and love, that our family will thrive regardless of the number of kosher restaurants or the weather.

Putting it all together, when it came time for us to decide on the next chapter for our family, it was clear early on that we would seek to write it in Ottawa, Canada where I have enthusiastically agreed to become the next Head of the Ottawa Jewish Community School.

I’ll have much more to say in the weeks and months ahead about the work, the school, and the move.  We are neck-deep in emigration law and relocation logistics.  I appreciate all the unintentional political jokes moving to Canada provides at this unique moment in time.  I know it will be cold.

But I also know something else.  It will be great.